| Service Charge | Description | Pricing | |
|---|---|---|---|
| Paper Statement Fee | Associated charge with distributing a paper invoice statement | $2 | |
| Collecting payment over the phone | Charge for collecting payment over the phone. | $5.75 | |
| Late Fee | Charge for failing to pay the monthly payment on/before the due date. Applicable charge may be less in certain states. | $25 | |
| Home Filing Service Charge (With Escrow) | Charge for processing a customer’s request for a home sale with payment being made through Escrow | $150 | |
| Home Filing Service Charge (Without Escrow) | Charge for processing a customer’s request for a home sale. | $350 | |
| Refinance/HELOC | Charge for processing a customer's request for a home refinance/HELOC. (An additional $75 charge is added if a FNMA addendum is required.) | $350 | |
| System Buyout Service Charge (Without Filing) | Charge for processing a customer’s request for a system buyout associated with their solar system without filing. | $200 | |
| System Buyout Service Charge (With Filing) | Charge for processing a customer’s request for a system buyout associated with their solar system with filing. | $300 | |
| PUC Notice Filing Service Charge (CA only) | Service charge for processing a customer’s request to file a CA PUC Notice. This service charge does not apply if a Home Filing Service Charge or Rush Service Charge applies to the same request. | $175 | |
| Rush Service Charge (5-7 days) | Expedited rush fee for processing a home filing request. | $750 | |
| Rush Service Charge (2-4 days) | Expedited rush fee for processing a home filing request. | $1750 | |
| Rush Service Charge (Next day) | Expedited rush fee for processing a home filing request. | $2950 | |
| Title Report Pull Service Charge | Processing fee for securing title for the customer solar system. Processing time is 10 business days. | $1500 | |
| Credit Application Service Charge | Credit application fee for buyer purchasing solar system from current owner. | $39 | |
| FNMA Addendum Service Charge | Fee charged in response to customer requests to create a lender required addendum to the customer’s solar agreement that asserts lender’s rights in the event of a foreclosure. | $75 | |
| Customer Requested Truck-roll Service Charge | Charge for a customer authorized truck roll after Spruce has already confirmed the system is properly operating and the customer still desires a truck roll. | $375 | |
| Missed Appointment Service Charge | Charge in the event a scheduled Service Call is executed and the homeowner is not available/home when the technician arrives, and a repeat service call is needed. | $375 | |
| Temporary System Removal Processing Fee | Covers administration, agreement processing, and tracking to ensure proper system reinstallation | $165 | |
| Temporary System Removal | Service Charge for Spruce Power to perform the temporary removal and reinstallation of rooftop solar components due to roof repairs or replacement. Pricing applies to all panels and railings for the rooftop system to ensure safety and system integrity. (NJ Only) *Additional charges may apply based on roof conditions or scope of work. | $350 per panel* | |
| 3rd Party Battery Inspection Fee | Post-installation inspection of battery installation to ensure that the solar system remains undamaged and fully operational. | $400 | |
| Roof Leak Inspection Service Charge | Charge when customer requests dispatch of a technician for a roof leak and the findings are that it is not solar related. | $400 | |
| Non-Covered System Damage Repair | Applies to repairs required due to damage caused by factors or conditions outside of Spruce Power’s control. Including but not limited to damage caused by wildlife, fire, severe weather impacts, or unauthorized modifications or work performed by third parties. | Greater of $1,500 or actual cost | |
| Monitoring Interruption Service Charge | Charge for dispatch of a technician for a reported monitoring issue caused by customer action/inaction or other problems caused by customer’s network connection. | $375 | |
| Disconnection Fee | Charge to disconnect a system due to delinquent balance. | $100 | |
| Reconnection Service Charge | Charge for dispatch of a technician to reconnect solar system after disconnect due to non-payment. | $375 | |
| Unaddressed Shading/Soiling Service Charge | Charge for mitigation of shading/soiling (e.g. tree trimming, excessive bird droppings, excessive dust/dirt) and is not done as per customer’s contract and materially impacts solar system production (>10%). | $375 | |
| Unresponsive Contact Service Charge | Charge to a customer after customer is unresponsive to three (3) attempts to contact the customer via email, phone, or written notice. | $25 | |
| Excess Debris Service Charge | Charge to a customer for removal of debris, including animal infestation, which is impacting solar system production and is not addressed as per customer contract. | Greater of $1,500 or actual cost | |
| Asset Recovery & Processing Service Charge | Charge to a customer for collection processing for outstanding balances >120 days. | $125 | |
| Asset Recovery Legal Service Charge | Charge to a customer for commencing legal review for outstanding balances >180 days. | $200 plus 5% of outstanding balance at payoff |